Operations

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Customer Service - Retail

Customer Service - Retail

An introductory course about understanding retail in customer service and its th...

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Customer Service - Conflict Resolution

Customer Service - Conflict Resolution

An introductory course about the definition and types of conflict and the import...

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Customer Service - Contact Centers

Customer Service - Contact Centers

An introductory course about understanding the foundations of Contact Centers in...

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Service Level Management

Service Level Management

An introductory course about understanding service level management, its compone...

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Learn to Create Amazing Customer Experience Blueprints

Learn to Create Amazing Customer Experience Blueprints

Become the Most Important Customer Strategist in your Company!

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Guía Práctica para Implantar un Sistema Gestión de Calidad

Guía Práctica para Implantar un Sistema Gestión de Calidad

Cómo gestionar tu empresa de forma eficiente

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Lean Secrets: 6 Simple Steps That Cut Business Costs

Lean Secrets: 6 Simple Steps That Cut Business Costs

Learn how to save 1000s in your business with this proven method of 6 steps. Pra...

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Dashboards 201 - Intermediate - Running a Biz By The Numbers

Dashboards 201 - Intermediate - Running a Biz By The Nu...

Learn to put people and processes on autopilot to give managers leverage and tim...

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Power Pallet Operator Certification

Power Pallet Operator Certification

How to successfully set up and run the ALL Power Labs PP20 Power Pallet

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Virtual Assistant: Find, Hire, Train, and Manage

Virtual Assistant: Find, Hire, Train, and Manage

Work smarter, not harder: Learn how to win the war against "Entrepreneurial Over...

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Helpdesk

Helpdesk

An introductory course about help desk and compare it with customer, product and...

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Customer Service Fundamentals: Putting People First

Customer Service Fundamentals: Putting People First

Customer Care | Listening | Great Customer Service | Concern for Others | Compan...

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How to Hire a Virtual Assistant

How to Hire a Virtual Assistant

A first-timer's guide to hiring a VA. Free up your time, save your sanity, and f...

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Great Communication and Customer Service - a fresh look!

Great Communication and Customer Service - a fresh look!

Reap the rewards from having terrific skill with people. Enjoy tremendously sati...

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Customer Experience Management Essentials

Customer Experience Management Essentials

Learn How To Measure And Improve Customer Loyalty

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