Salesforce Certified Experience Cloud Consultant Questions
UPDATED for 2025: Exam-Based Questions to Help You Earn the Certification on Your First Attempt
Salesforce Certified Experience Cloud Consultant Questions udemy course free download
UPDATED for 2025: Exam-Based Questions to Help You Earn the Certification on Your First Attempt
Salesforce Certified Experience Cloud Consultant
Credential Overview
The Salesforce Experience Cloud Consultant credential is intended for individuals with hands-on experience implementing and managing Salesforce Experience Cloud applications in customer-facing environments. This certification validates a candidate’s ability to design, configure, and deliver Experience Cloud solutions using Salesforce’s declarative tools.
Certified consultants are expected to develop maintainable, scalable solutions that align with customer requirements and contribute to long-term success. This credential applies to professionals working with customer, partner, and employee experiences across a range of business use cases.
Prerequisite: Candidates must hold a Salesforce Administrator certification before registering for this exam.
Target Audience
This certification is intended for professionals who:
Have at least 6 months of hands-on experience with Salesforce Experience Cloud
Can troubleshoot issues and provide consultative support
Work in roles such as:
Salesforce Administrator
Consultant / Senior Consultant
Solution Architect
Business Analyst or Functional Consultant
Technical Architect
Experience Cloud Site Manager
Engagement Manager
Salesforce Developer
Experience Designer
Skills and Knowledge Covered
Certified candidates are expected to demonstrate the ability to:
Enable and manage digital experiences using Experience Cloud
Select templates, licenses, and user roles based on use cases
Configure branding, page design, and personalization within Experience Builder
Manage topics and assign knowledge articles
Set up user visibility rules and declarative sharing options
Create and manage external users, including self-registration and social sign-on
Configure channel sales and partner relationships (PRM)
Integrate Salesforce CMS content
Set up reputation levels and gamification
Measure adoption and usage through reports and dashboards
Configure components and workspaces within Experience Builder
Set up and manage public-facing sites
Handle experience migration across environments
Understand limitations of out-of-the-box functionality and when to consider customization
Additional Capabilities and Limitations
Candidates may require support with:
Single Sign-On (SSO) configuration
Managing custom domains
Change management practices for live experiences
SEO configuration
Person Account setup
Planning single vs. multiple Experience sites
Candidates are not expected to perform or know:
In-depth SEO implementation
Advanced Service Cloud or Knowledge setup
HTML/CSS development
Visual or interaction design
End-user training or organizational change management
Exam Details
Number of Questions: 60 scored, plus 5 unscored pilot questions
Format: Multiple-choice/multiple-select
Time Limit: 105 minutes
Passing Score: 65%
Exam Version: Aligned with Winter '23 release
Registration Fee: $200 USD (plus applicable taxes)
Retake Fee: $100 USD (plus applicable taxes)
Delivery Options: Online proctored or in-person at a testing center
Resources Allowed: Closed book (no reference materials allowed during the exam)
Note: Unscored questions do not affect your result and are used for evaluating future content.
Exam Outline
The Salesforce Experience Cloud Consultant Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience with the Experience Cloud application and demonstrate knowledge and expertise in each of the areas below.
Experience Cloud Basics: 8%
Illustrate the reasons for creating or utilizing an Experience for a specific use case.
Identify most common personas for Experience Cloud.
Assess the common types of external accounts and how they are used in an Experience.
Apply features and functions of Workspaces for building an Experience.
Sharing, Visibility, and Licensing: 17%
Given a scenario, set the correct user visibility in an Experience.
Given a scenario, set the correct object visibility in an Experience.
Recommend the Declarative Sharing options that could be leveraged for an Experience.
Given a scenario, implement external account relationships for an Experience.
Given a set of requirements, evaluate which external license type(s) to use.
Given a scenario, determine a security model based on an Experience use case.
Describe roles for external users.
Branding, Personalization, and Content: 15%
Modify an experience within the Experience Builder.
Explain the capabilities of Search within an Experience.
Implement Salesforce CMS content into an Experience.
Given a scenario, make articles visible or accessible in an Experience.
Templates and Themes: 10%
Given a scenario, select the appropriate theme for an Experience.
Given a scenario, identify the right Template for the Experience.
Apply packaging, exporting, and importing a template.
Assess the use of lightning bolts in Experiences.
User Creation and Authentication: 13%
Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.
Given a scenario, determine how to properly set up a user for an Experience.
Describe options for Single Sign-On.
Apply the steps for enabling partner and customer users for Experiences.
Identify how to grant users access to an Experience.
Adoption and Analytics: 5%
Apply the steps to set up Experience dashboards and insights.
Analyze and apply Experience Moderation features.
Given a scenario, employ fundamental best practices for adoption and engagement.
Administration, Setup, and Configuration: 25%
Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
Describe the capabilities of different Experience deployments and migrations.
Describe how to enable and activate an Experience.
Given a scenario, recommend and implement Delegated External User administration.
Determine the steps to build a public Experience.
Determine steps to configure and set up Topics.
Apply ticketing and Service Cloud capabilities for Experience Cloud.
Customization Considerations and Limitations: 7%
Explain limitations across all Experiences.
