Salesforce Certified AI Associate Practice Exam Questions

5 Full Salesforce AI Associate Timed Tests - Answer Guidance - LATEST SALESFORCE RELEASE

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Salesforce Certified AI Associate Practice Exam Questions

Salesforce Certified AI Associate Practice Exam Questions udemy course free download

5 Full Salesforce AI Associate Timed Tests - Answer Guidance - LATEST SALESFORCE RELEASE

About the Salesforce Certified AI Associate Credential

Offered through CertCraft Institute, the Salesforce Certified AI Associate credential focuses on the essential principles of artificial intelligence (AI) and its role in CRM systems. It’s intended for learners from all backgrounds—whether you're just starting with AI or already familiar with its applications. The certification confirms a basic understanding of responsible AI and data practices and can serve as a foundation for more technical Salesforce certifications in the future.

Who This Certification Is For

The Salesforce Certified AI Associate course is suited for:

  • Individuals who have a basic understanding of Salesforce and want to explore how AI fits into the platform

  • Professionals or students interested in how AI can be applied in customer relationship management

  • Business users looking to learn how AI impacts marketing, sales, and service decisions

  • Anyone looking to demonstrate knowledge of responsible and ethical use of AI in business settings

What You’ll Learn

Candidates will be expected to understand the following:

  • Core AI concepts such as predictive analytics, machine learning, natural language processing (NLP), and computer vision

  • Salesforce's Trusted AI Principles, with a focus on responsible AI use within CRM systems

  • The importance of data quality, preparation, and governance when working with AI tools

  • Ethical use of AI, including privacy, bias, compliance, and how to communicate AI opportunities and risks to stakeholders

What This Certification Does Not Require

You are not expected to:

  • Know how to integrate AI models into Salesforce workflows

  • Work with complex data science techniques or AI algorithms

  • Customize AI features, models, or use external data sources

  • Design or deploy large-scale AI systems

  • Configure or develop Salesforce products

Exam Overview

  • Format: 40 multiple-choice questions

  • Time Limit: 70 minutes

  • Passing Score: 65%

  • Version: Aligned with Salesforce Spring '24 release

  • Registration Fee: Free

  • Retake Fee: $50 USD + applicable taxes

  • Delivery: Online or in-person, proctored exam

  • Resources: No materials allowed during the exam

  • Prerequisites: None

After completing the exam, candidates will be invited to fill out a short survey about their testing experience. Feedback is optional and takes about 5 minutes.


Exam Outline

The Salesforce Certified AI Associate Exam measures a candidate’s knowledge and skills related to the following objectives.

AI Fundamentals: 17%

  • Explain the basic principles and applications of AI within Salesforce.

  • Differentiate between the types of AI and their capabilities.

AI Capabilities in CRM: 8%

  • Identify CRM AI capabilities.

  • Describe the benefits of AI as they apply to CRM.

Ethical Considerations of AI: 39%

  • Describe the ethical challenges of AI (for example, human bias in machine learning, lack of transparency, etc.).

  • Apply Salesforce's Trusted AI Principles to given scenarios.

Data for AI: 36%

  • Describe the importance of data quality.

  • Describe the elements/components of data quality.

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