Salesforce Certified Associate Practice Exam Questions

Salesforce Certified Associate Practice Exam Questions udemy course free download

5 Full Salesforce Associate Timed Tests - Answer Guidance - LATEST SALESFORCE RELEASE

Salesforce Associate Certification Course – Offered by CertCraft Institute
This course prepares students for the Salesforce Certified Associate credential, which is intended for individuals who are starting out in the Salesforce ecosystem and want to understand the basics of the Salesforce Customer 360 Platform. It’s suitable for those interested in learning how Salesforce supports common business needs and how different teams can use the platform to manage customer data effectively.

Learners in this course are typically exploring Salesforce as a potential career path or planning to continue toward more technical or role-specific certifications. A general understanding of CRM concepts and how Salesforce connects departments through shared data is helpful. Prior exposure to Salesforce as an end user or learner provides a useful foundation.

Who This Course Is For
This CertCraft Institute course is aimed at beginners who have had up to six months of experience using Salesforce. It’s intended for anyone looking to build confidence in platform basics, whether through direct use or learning environments. Students should be comfortable navigating Salesforce and learning about its main features and use cases.

Key Topics Covered in the Course
By the end of this course, students will be able to:

• Explain how Salesforce helps teams collaborate by centralizing customer data

• Identify business challenges that can be addressed using Salesforce Customer 360

• Recognize key platform terminology and features

• Understand and apply fundamental platform functions including user access, reporting, data handling, and basic customization

About the Certification Exam

• Number of Questions: 40 multiple-choice questions plus up to 5 unscored questions

• Duration: 70 minutes

• Minimum Score to Pass: 62%

• Exam Version: Based on the Winter '25 release

• Registration Fee: $75 USD plus applicable taxes

• Retake Fee: Free

• Delivery Method: Available online with remote proctoring or in person at a testing center

• Reference Materials: No printed or online materials are allowed during the exam

• Prerequisite: None required

Note: Candidates can leave comments on specific exam questions. After completing the test, there is also an optional short survey to share feedback on the exam experience. This helps improve future updates to the certification program.

Exam Outline

The Salesforce Certified Associate Exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have an interest in understanding and using the Salesforce Customer 360 Platform, and an interest in assisting with fundamental functionality in the current version of Salesforce at the foundational level. Salesforce Associate candidates should have an awareness of how a CRM platform solves the challenge of connecting departments and customer data and an understanding of how types of business challenges can be solved by using Salesforce.

Salesforce Ecosystem: 32%

• Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.

• Given a use case, identify which Salesforce Customer 360 product offerings could be used.

• Describe how companies use Salesforce.

• Differentiate between various job roles and career paths in the Salesforce ecosystem.

Navigation: 28%

• Given a scenario, identify how a user can locate and access necessary information.

• Given a scenario, identify where Salesforce customization takes place.

Data Model: 25%

• Explain the relationship between the core standard objects (Account, Contact, Lead, Opportunity, Case).

• Given a scenario, determine which feature to use to ensure data visibility.

• Given a scenario, determine which tool to use to ensure data integrity.

Reports & Dashboards: 15%

• Describe reports on Salesforce.

• Describe dashboards on Salesforce.