ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION

BUILDING DATABASE/API DRIVEN CALL CENTER SOLUTION USING ASTERISK

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ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION
ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION

ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION udemy course free download

BUILDING DATABASE/API DRIVEN CALL CENTER SOLUTION USING ASTERISK

The tutorial is about learning how to Build a Database/API-driven Call Center Solution/PBX using asterisk PBX.  You will learn the following

  • In-depth Knowledge of  Asterisk PBX. 

  • How to setup Trunk to any provider of  your choice using chan PJSIP (Config File & Database Table

  • How to work with Asterisk dial plan to implement different business scenarios

  • How to setup Interactive Voice Response (IVR) System with Time-based call routing

  • How to setup PBX for Organization using Asterisk

  • How to setup Automatic Call Distribution amount the Agents (Database  and Configuration file driven approach)

  • Integrate Asterisk with Any Database of your Choice (MySQL, SQLite, PostgreSQL, MSSQL)

  • Setup MySQL Database in Linux environment  and integrate it with Asterisk PBX

  • Working with Musiconhold (Config File & Database table)

  • Make API call  in your dial plan to an external system in real-time

  • Secure Your PBX

After learning the basics of Asterisk,   We are going to implement Call Center Solution for a fictitious Hospital(The Great Hospital) that has an Online Medical Consulting Service with the following requirements

  • Prompt

    • 1 => Consulting 

    • 2=> Customer Service

    • 3 => Self-Service  ( 1 .Book Appointment 2.Cancel Appointment 3.Confirm Appointment 4.Check Outstanding Bill)

  • User Story (Implementation Requirement)

    • Consulting Unit: Working Hours: 8 AM – 9 PM, Call Outside the working hours should be routed to the customer service unit

    • Access to the Consultant is based on appointment and registered client (Validation via API call)

    • Booking of Appointment should be logged in the database and email notification sent to Customer Service

    • All calls (Inbound and outbound) must be recorded for Quality Assurance. Any missed call should trigger a mail to the supervisor/monitoring email group for quality assurance.

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