Cisco Certified Support Technician (CCST) IT Support 100-140
5 Full Cisco Certified Support Technician (CCST) IT Support 100-140 Timed Tests - Pass First Try
Cisco Certified Support Technician (CCST) IT Support 100-140 udemy course free download
5 Full Cisco Certified Support Technician (CCST) IT Support 100-140 Timed Tests - Pass First Try
Cisco Certified Support Technician (CCST) IT Support – 100-140
Course by CertCraft Institute
The CCST IT Support course from CertCraft Institute prepares learners for the Cisco 100-140 certification exam, focusing on essential IT support skills. This course helps build foundational knowledge in computer systems, hardware, operating systems, software installation, troubleshooting, and customer service—critical for entry-level IT support roles.
What You’ll Learn
Understand core IT concepts including hardware, software, and operating system functions
Set up, configure, and troubleshoot common devices and peripherals
Manage user accounts, permissions, and software installations in desktop environments
Apply best practices for customer support, ticketing systems, and documentation
Identify common issues related to performance, connectivity, and security
Requirements
Basic familiarity with using a computer and navigating common applications
No prior IT support experience required
Access to a Windows or macOS computer with internet connection
Who This Course Is For
Individuals preparing for the Cisco CCST IT Support (100-140) certification exam
Students and recent graduates looking to begin a career in IT support
Entry-level IT staff and help desk technicians building practical skills
Career changers seeking a first step into the IT field
Topics Covered
IT Fundamentals
Hardware components: CPUs, memory, storage, input/output devices
Software types: operating systems, productivity software, drivers
Device types: desktops, laptops, mobile devices, printers
Operating Systems and Software
Installing, updating, and maintaining Windows and macOS environments
Understanding file systems, user settings, and basic system tools
Managing applications, drivers, and system updates
Troubleshooting and Support
Diagnosing hardware and software issues
Interpreting error messages and logs
Performing resets, driver updates, and device replacements
Networking Basics
Identifying IP addressing, Wi-Fi, and Ethernet settings
Troubleshooting network connectivity and printer sharing issues
Understanding VPNs and basic firewall concepts
Security and Safety
Recognizing malware and using antivirus tools
Practicing safe browsing and user access controls
Applying secure password and device policies
Customer Service and Documentation
Using help desk ticketing systems
Communicating effectively with users
Documenting support steps and resolutions
This CertCraft Institute course is an accessible entry point into IT support and technical troubleshooting. It prepares learners for success on the Cisco CCST IT Support exam and supports real-world job readiness in desktop support, help desk, and field technician roles.
